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My Sashiko

Returns & refunds

Draft — not yet final. This policy is being finalised before the store opens. Details marked "to be confirmed" will be completed.

This policy is a draft template prepared for review. It is not legal advice. Items marked “to be confirmed” must be completed, and the full text reviewed, before the store opens.

Our commitment

If your order arrives damaged, defective or incorrect, please contact us within [To be confirmed: number of days] of delivery with your order number and photos of the problem, and we will make it right.

Returns for change of mind

[To be confirmed: whether change-of-mind returns are accepted, the return window, condition requirements, and who pays return shipping]

How to start a return

  1. Contact us with your order number before sending anything back.
  2. We will confirm whether a return is needed and give you the return address:
  3. [To be confirmed: return shipping instructions]

Refunds

Approved refunds are issued to the original payment method. [To be confirmed: refund processing time] Your bank may take additional time to post the refund.

Items that cannot be returned

[To be confirmed: any non-returnable items, e.g. opened thread or used stencils]

Contact

Email: