Shipping & delivery

This policy is a draft template prepared for review. It is not legal advice. Items marked “to be confirmed” must be completed, and the full text reviewed, before the store opens.

Where we ship

We currently ship to addresses within the United States, including Alaska and Hawaii. [To be confirmed: whether APO/FPO and US territories are served]

Shipping costs

Shipping costs are calculated at checkout based on your address and shown before you pay. [To be confirmed: final shipping rates and any free-shipping threshold, once supplier costs are confirmed]

Processing and delivery times

Orders are sent directly from our suppliers. [To be confirmed: order processing time] [To be confirmed: typical delivery time range per product, measured from test orders]

Delivery estimates are not guarantees. Carrier delays can occur, especially during holidays and severe weather.

Multiple packages

Items from different suppliers ship separately, so one order may arrive in more than one package, on different days.

Tracking

When tracking information is available, we will add it to your order. You can check your order on our order help page. [To be confirmed: how tracking is communicated (email / order notes)]

Lost or delayed parcels

If your order has not arrived within [To be confirmed: number of days] of the estimated delivery date, please contact us with your order number.

Address errors

Please check your address carefully at checkout. [To be confirmed: policy for orders returned due to incorrect addresses]